The New Xcene Special Live in Europe & UK 2026 - Milano - Info VIP Pack
Published June 1, 2026
Hey, VIP!
It’s nearly time for your XDINARY HEROES show!
Please read the below information carefully and in its entirety, as it contains important information about your VIP PACKAGE (scroll down to find the information related to yours).
Venue: FABRIQUE, MILAN
Date: JUNE 9th 2026
Please note this is not proof of booking.
_
THE NEW XCENE GROUP PHOTO
VIP CHECK-IN TIMES: 2.30 PM - 6.15 PM
VIP CHECK-IN LOCATION: VIA GAUDENZIO FANTOLI 9 (see map), look for the VIP NATION check-in desk.
Please ensure you register at the VIP NATION check-in no later than 6.15 PM to ensure all elements of your VIP package are provided.
Please arrive no later than 5:30 PM in order to participate in the SOUNDCHECK.
Please arrive no later than 6:15 PM in order to participate in the NEW XCENE GROUP PHOTO.
Please note, uncollected gift items cannot be posted out after the show.
Your show tickets may display different gates, entrances or timings. Please ensure you follow the instructions we have provided to ensure all the elements of your VIP package are fulfilled.
_
- SHOW TICKETS
*We need to see an ID matching the purchaser's name on the booking. Acceptable forms of ID include: drivers licence, passport, or bankcard.
I am gifting / someone has gifted me a ticket?
IDs with the same surname or a photocopy of the original purchaser’s ID are acceptable.
Someone transferred me their ticket via a name change processed on the official ticketing website
If you have received your ticket via a name change processed on the official ticketing website, you only need to bring your own ID.
I purchased a ticket via Ticketmaster Verified Resale
If you have purchased your ticket via Ticketmaster official resale, you only need to bring your own ID. Third party resale sites such as Viagogo may not be accepted.
Do I still get VIP benefits if I have received a ticket via name change / Resale?
Yes, if you have received / purchased a VIP ticket via name change or resale, you will get the VIP benefits included in the ticket purchased.
Can I check-in for my whole party?
Your party will need to be present for us to check them in. If you are arriving at different times, please send a copy of your ID to them so we can complete check-in.
_
We know it may have been a little while since you booked your VIP package, so here’s a quick reminder of everything that’s included.
The package includes:
- One general admission ticket with priority access to the floor*
- Access to the exclusive pre-show soundcheck with XDINARY HEROES**
- Post-show group photo opportunity with XDINARY HEROES***
- Exclusive access to the post-show Xdinary Heroes Hi-Bye session
- Specially designed VIP gift item****
- EU tour limited edition VIP XDINARY HEROES photocard (1 set of 6 photocards)****
- Commemorative VIP laminate and lanyard****
- Early entry into the venue**
- Pre-show tour merchandise shopping opportunity
- Designated check-in and on-site VIP event staff
*There is no additional separate area within the floor reserved exclusively for package holders.
**Early entry gives you the opportunity to access the venue before the official door opening time, allowing you to get closer to the stage. Once early entry has ended, the regular doors will open, and it will not be possible to skip the line in any way. Door opening times are subject to change.
***Groups of 15
****The included gifts must be collected before the show by following the provided instructions. They cannot be shipped after the show.
_
Dear Guest,
Please see the below information on how to access your group photos from the show:
Xdinary Heroes
<The New Xcene> Special Live in Europe & UK
Your photos will be available on SmugMug within 10 days following the event. Please use the below information to view and download your photos.
Password: XH3105
(Passwords are case sensitive)
For the best image quality, please use the download icon to save your photos. The image quality will be greatly reduced if you try to use the action "save as”, or copy and paste the photo instead
ENJOY THE SHOW!
_
For bag policies, permitted items, FAQs, and other info please visit: https://www.livenation.it/normedicomportamento-press
Please note that when packages include early arrival before general doors, periods of queuing and crowds are likely.
Please note this e-mail is not proof of booking. Anyone without the above items will not be registered.
If your question was not answered above, you can contact us here. Please ensure you put the artist and event date in the subject and provide us with your booking details in the e-mail, so that we can get back to you as soon as possible.
For any further questions or clarifications, don’t hesitate to contact us at experience@livenation.it
If you post any photos or videos of your VIP experience online, please include: #XDINARYHEROESVIP #VIPNationEU
_
THE NEW XCENE HI-BYE
VIP CHECK-IN TIMES: 2.30 PM - 6.15 PM
VIP CHECK-IN LOCATION: VIA GAUDENZIO FANTOLI 9 (see map), look for the VIP NATION check-in desk.
Please ensure you register at the VIP NATION check-in no later than X.XX PM to ensure all elements of your VIP package are provided.
Please arrive no later than 5:30 PM in order to participate in the SOUNDCHECK.
Please arrive no later than 6:15 PM in order to participate in the NEW XCENE GROUP PHOTO.
Please note, uncollected gift items cannot be posted out after the show.
Your show tickets may display different gates, entrances or timings. Please ensure you follow the instructions we have provided to ensure all the elements of your VIP package are fulfilled.
_
- SHOW TICKETS
*We need to see an ID matching the purchaser's name on the booking. Acceptable forms of ID include: drivers licence, passport, or bankcard.
I am gifting / someone has gifted me a ticket?
IDs with the same surname or a photocopy of the original purchaser’s ID are acceptable.
Someone transferred me their ticket via a name change processed on the official ticketing website
If you have received your ticket via a name change processed on the official ticketing website, you only need to bring your own ID.
I purchased a ticket via Ticketmaster Verified Resale
If you have purchased your ticket via Ticketmaster official resale, you only need to bring your own ID. Third party resale sites such as Viagogo may not be accepted.
Do I still get VIP benefits if I have received a ticket via name change / Resale?
Yes, if you have received / purchased a VIP ticket via name change or resale, you will get the VIP benefits included in the ticket purchased.
Can I check-in for my whole party?
Your party will need to be present for us to check them in. If you are arriving at different times, please send a copy of your ID to them so we can complete check-in.
_
We know it may have been a little while since you booked your VIP package, so here’s a quick reminder of everything that’s included.
The package includes:
- One general admission ticket with priority access to the floor*
- Access to the exclusive pre-show soundcheck with XDINARY HEROES**
- Exclusive access to the post-show Xdinary Heroes Hi-Bye session
- Specially designed VIP gift item***
- EU tour limited edition VIP XDINARY HEROES photocard (1 set of 6 photocards)***
- Commemorative VIP laminate and lanyard***
- Early entry into the venue**
- Designated check-in and on-site VIP event staff
*There is no additional separate area within the floor reserved exclusively for package holders.
**Early entry gives you the opportunity to access the venue before the official door opening time, allowing you to get closer to the stage. Once early entry has ended, the regular doors will open, and it will not be possible to skip the line in any way. Door opening times are subject to change.
***The included gifts must be collected before the show by following the provided instructions. They cannot be shipped after the show.
_
For bag policies, permitted items, FAQs, and other info please visit: https://www.livenation.it/normedicomportamento-press
Please note that when packages include early arrival before general doors, periods of queuing and crowds are likely.
Please note this e-mail is not proof of booking. Anyone without the above items will not be registered.
If your question was not answered above, you can contact us here. Please ensure you put the artist and event date in the subject and provide us with your booking details in the e-mail, so that we can get back to you as soon as possible.
For any further questions or clarifications, don’t hesitate to contact us at experience@livenation.it
If you post any photos or videos of your VIP experience online, please include: #XDINARYHEROESVIP #VIPNationEU
_